City of Oswego
Department of Parks and Recreation
2005 Goals and Objectives

The City of Oswego Parks and Recreation Department has adopted the following goals and objectives for 2005 which were developed based on citizen input.

Goal #1 - Educate our customers about the many recreational opportunities available especially those relating to youth

Objective:

• Maintain an up-to-date website including detailed listings of recreational opportunities.
• Promote recreational opportunities to City of Oswego and surrounding area residents through various publications.

Goal #2 - Improve the cleanliness of parks and recreation facilities

Objectives:

• Increase the frequency of restroom inspections and document all inspections on a standardized checklist.
• Provide an adequate number of litter bags at parks for customers use in cleaning up after their dogs.

Goal #3 - Provide a safer park system

Objective:

• Install security lighting at the Legends Softball Complex parking lot and the Franklin Square (West) Park.
• Include a link to the Dog Control Warden and instructions for reporting dog-related complaints on the Parks and Recreation website.

Goal #4 - Improve the maintenance of playground equipment

Objectives:

• Exercise appropriate and timely response to customer playground equipment concerns.
• Document weekday playground inspections on a standardized checklist.
  

Goal #5 - Establish a coordinated process for receiving and responding to Parks and Recreation customer input/feedback

Objectives:

• Establish a web-based customer input form providing a convenient means for customers to communicate positive and negative concerns about the parks services, operations and equipment.

Goal #6 - Increase the customer satisfaction rating relating to complaint resolution to 75%

Objectives:

• Implement a system of rapid and appropriate response to customer complaints.
• Communicate resolution of complaint to customer in a timely manner.